Terms & Conditions
TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS BY PECKHAM SAUCE CO.
1.3 You should print a copy of these Terms or save them to your computer for future reference.
1.4 We may amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
1.5 These Terms, and any contract between us, are only in the English language.
2.1 These Terms apply if you are dealing with us as a consumer.
2.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
BASIS OF SALE
3.1 Our website is set-up to guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3.2 When you confirm and pay for your order, you offer to buy the Products at the prices indicated including any delivery charges that apply to your purchase.
3.3 After placing an order, you will receive an e-mail from us acknowledging that we have received your order.
3.4 If we are unable to supply you with a Product, for example because that Product is not actually in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
PAYMENT AND PRICES
4.1 The price of the Products and our delivery charges will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of the Product(s) you ordered, please see Paragraph 4.5 for what happens in this event.
4.2 The price of a Product is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being. VAT receipts are available on request.
4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders already placed.
4.4 Payment can be made using Master Card, Visa, Switch, Delta, Maestro and PayPal. Payment for the Products and all applicable delivery charges is in advance.
6.1 We only currently deliver to the UK mainland at the price stated at checkout. Delivery typically takes between 4-7 working days and next working day is available upon request. Please note, due to the delivery being by way of third party courier we cannot guarantee delivery before the specified time. Peckham Sauce Co. also cannot be held liable for failure to deliver due to circumstances beyond our control.
6.2 Delivery charges are for one delivery to any single mainland United Kingdom address. This may exclude the Isle of Man, Northern Ireland, Scilly Isles, some remote areas of Scotland, and the Scottish islands.
6.3 Peckham Sauce Co. does offer an International Delivery Service for online orders, contact [email protected] for more information.
6.4. In the circumstance that we are unable to fulfil your order due to stock availability we will call and email you to advise on the next best delivery day, or suggest a substitute.
In the event that we are unable to meet estimated dispatch dates because of exceptional circumstances, we will contact you via phone and email with a revised estimated dispatch date.
Christmas orders need to be placed by 17th December
6.5 Delivery will be completed when we deliver the products to the address you gave us.
6.6 All deliveries require a signature at the point of receipt. If the delivery service is unable to obtain a signature because the recipient is out please contact our delivery partner Yodel via the instructions sent to you by SMS and/or email. If you need to alter the address for delivery prior to dispatch, please e-mail [email protected]
6.7 The Products will be your responsibility from the completion of delivery.
6.8 You own the Products once we have received payment in full, including all applicable delivery charges.
6.10 If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so under this paragraph, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
If you do choose to cancel your order for late delivery under this paragraph, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.
To discuss delivery please contact [email protected]
CANCELLATION AND RETURN
7.1 As a consumer, you have a legal right to cancel a Contract during the period set out in Paragraph 7.3 below. This means that during such period, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
7.3 Your legal right to cancel a Contract starts from the date of Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract is 30 days from date of confirmation.
7.4 To cancel a Contract in accordance with your legal right to do so, you just need to let us know. The easiest way to do this is by emailing [email protected] or notify us by post to Peckham Sauce Co., 28 Oswyth Road, London, SE5 8NH to tell us. If you are emailing us or writing to us please include details of your order to help us to identify it.
7.5 If you cancel the Contract, we will:
(a) refund the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery charges you have paid.
(c) process the refund due to you as soon as possible and, in any case, within the following deadlines:
(i) if you have received the Product or we have dispatched it to you: 30 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;
(ii) if we have not dispatched the Product: 30 days after you inform us of your decision to cancel the Contract.
7.6 If you have returned the Products to us because they are faulty or mis-described, we will examine pictures or the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
7.7 We refund you on the credit card or debit card used by you to pay.
7.8 If the Products were delivered or dispatched to you before you decide to cancel your Contract:
(a) you must return the Products to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to our return address: Peckham Sauce Co., 28 Oswyth Road, London, SE5 8NH
(b) unless the Products are faulty or not as described (in this case, see Paragraph 7.6), you will be responsible for the cost of returning the Products to us.
7.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this section or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.1 Every effort is made to ensure that all the information provided on the Peckham Sauce Co. website is correct at the time of publishing but we make no warranties or representations as to its accuracy.
8.2 The images of the Products on our site are illustrative only. Your Products may vary slightly from those images. Sometimes our images use props, in these cases the product description or list clearly defines what is being advertised for purchase.
9.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
9.2 We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
EVENTS OUTSIDE OUR CONTROL
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Paragraph 10.2.
10.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or adverse weather conditions such as snow.
10.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
COMMUNICATIONS BETWEEN US
11.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
11.2 Other than for methods of communication as are expressly referred to in these Terms, if you wish to contact us in writing for any other reason, you can send this to us by e-mail to [email protected]
11.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.
11.4 For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.
OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
12.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We will not file a copy of the Contract between us.
12.7 If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms or wish to order by emailing [email protected].
12.8 Definitions in these conditions ‘Product or Products’ means Peckham Sauce Co. good(s) listed on the website.
‘we’, ‘us’, ‘our’ means Peckham Sauce Co. our registered address is at 28 Oswyth Road, London, SE5 8NH.
‘you’, ‘your’, means one of our customers.
Peckham Sauce Co. is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.
WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
Peckham Sauce Co. collects personal information about you to inform you about, and provide you with, Peckham Sauce Co. products or services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Peckham Sauce Co. collects the following types of personal information about you: Identity data – Forename and surname, Company name (if relevant) Contact data – E-mail address, Address, Delivery name and address Transaction data – Details of the products you have purchased from us and information about whether or not payment has been made Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, if you’re using the site on your mobile, you may choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.
With regard to each of your and your authorised users visits to our site we may automatically collect the following information:
– technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
– information about the visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We also collect Aggregated Data includes statistical or demographic data, for example we may aggregate your usage data to calculate the percentage of users using a specific Website feature. Aggregate data is not considered personal data, however if we combine aggregate date with personal data we then treat it as personal data.
Cookies are text files containing small amounts of information which are downloaded to your computer when you visit a website. These cookies allow us to distinguish your device from other users of our website. They cannot be used to identify you personally.
Cookies do lots of different jobs. They are widely used by owners of sites in order to make websites work, or work more efficiently.
Most web browsers allow some control of most cookies through the browser settings. However this will affect the functionality of the websites you visit. You can find more information about cookies at WWW.ALLABOUTCOOKIES.ORG and WWW.YOURONLINECHOICES.COM.
The cookies we use on this site are as follows:
COOKIES FOR MEASURING USE OF SITE
These analytical cookies are used to distinguish users, collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, the pages visitors have visited on the site and where visitors have come to the site from. This allows us to make improvements to the site by understanding how people use it. They do not track your browsing activity on other websites. No personally identifiable data is collected. These cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 2 years.
The cookies that we use are Google Analytics cookies.
There is a cookie that is set which is required for some parts of the site to work properly and allows the service to temporarily remember the selections that you have made e.g. choice of language. It is used to establish a user session. It expires at the end of the session when you close your browser.
On this site the session cookies used are: To prevent multiple popups from being shown to you as visitor To track a specific user’s session including any account log-ins To speed up delivery of the website
COOKIES TO ENABLE YOUR EXPERIENCE
There are cookies used to manage the shopping experience and keep track of store-specific actions you take such as items in your basket. These expire after 2 days.
There is also a cookie used to customize your view of your account interface and the main site interface. This expires after 1 year.
HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?
Peckham Sauce Co. receives this personal information about you when you contact us directly in store or via email or telephone or visit the Peckham Sauce Co. website to request to purchase a Peckham Sauce Co. product, to create an account, to make a general enquiry, to provide us with feedback or to request marketing information.
HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?
We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those are not override by your interests and rights, for legal compliance and where none of those apply, with your consent.
Peckham Sauce Co. uses personal information about you:
to identify who you are when you contact us
to provide you with the Peckham Sauce Co. products or services you have requested (and note we may not be able to perform a contract to provide products or services if you fail to provide certain of the information requested)
to ensure payment for Peckham Sauce Co. products or services purchased and to prevent or detect fraud
to understand what Peckham Sauce Co. products or services you may be interested in
to contact you regarding your Peckham Sauce Co. products to provide you with e-receipts, to answer your general enquiries or to administer warranty claims or product safety related communications
to contact you regarding your Peckham Sauce Co. services
to improve Peckham Sauce Co. products or services and to carry out customer surveys
to resolve complaints or issues you may have with a Peckham Sauce Co. product or service
to manage our relationship with you
to send you marketing information about Peckham Sauce Co. products or services or general Peckham Sauce Co. news that you may be interested in
to invite you to Peckham Sauce Co. events you may be interested in
to improve our customer relationship with you
WE USE THE INFORMATION WE COLLECT ABOUT YOU
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
to improve our site to ensure that content is presented in the most effective manner for you and for your computer
as part of our efforts to keep our site safe and secure
You will receive e-newsletters and other electronic marketing from us only if you have requested this.
HOW WILL WE CONTACT YOU?
Peckham Sauce Co. and its third party service providers (eg, order fulfilment providers, payment processors) may contact you by post, telephone, email and/or text message, unless you have told us not to
WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?
Peckham Sauce Co. will provide your personal information to:
our service providers who perform services on our behalf, such as our payment fulfilment provider, delivery providers, IT service providers, analytics and search engine providers that assist us in the improvement and optimisation of the site, the payment facilitators to process payment and to undertake fraud prevention checks
WHERE WE STORE YOUR INFORMATION
All personal information we have about you in store or through the site is stored on secure servers operated by our web service providers. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Where information has been passed to our third party service providers it will be stored on their secure servers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. Peckham Sauce Co. ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
Your personal information will be held in our Peckham Sauce Co. ecommerce system for an indefinite period. Peckham Sauce Co. will carry out periodic data cleanses of this information to ensure that it is up to date and accurate and it is still reasonably necessary for us to retain it to fulfil the purposes we collected it for.
You have the following rights in connection with your personal information processed by Peckham Sauce Co.:
ACCESS – you can request access to your personal information and further details about how your personal information is handled by Peckham Sauce Co.
OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the contract between us or legitimate interests pursued by Peckham Sauce Co. or by a third party
RECTIFICATION – you can request rectification of any incorrect personal data held about you
ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the contract between us or the legitimate interests pursued by Peckham Sauce Co. or by a third party
You have a right at any time to withdraw consent to receiving marketing from Peckham Sauce Co. and/or to amend the delivery method we use. To manage your rights and delivery preferences please email [email protected]
Where you opt out of marketing, we may nonetheless retain your information in connection with previous transactions or correspondence for so long as is reasonably necessary in connection with the same.
You can also exercise any of these rights at any time by contacting us using the contact details provided below.
Please note when you seek to enforce any of your rights, we may need to request specific information from you to help us confirm your identity as a security measure. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you are concerned or have questions about how Peckham Sauce Co.d handles your personal data please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.